Return Policy

**FOR ONLINE ORDERS ONLY** Many items can be returned within 10 days of receipt for a full refund. They must be returned, at the customer’s expense, unused and in their original packaging. Custom items are non-returnable.

Orders cancelled after the item has shipped are subject to all standard return policies. You must acCEPt delivery. If delivery of an item is refused, return shipping costs are deducted from the issued credit. Second day and Next-day shipping costs will not be credited if delivery is refused.

Please check return policy before return in-case of changes to policies.

WE WILL HONOR ALL DAMAGED (WITH PROOF SUCH AS A PHOTO) AND INCORRECT ORDERS. TO QUALIFY FOR A RETURN PLEASE SEE THE FOLLOWING:

1. Items should be unused and in original packaging.
2. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
3. All credits will be given after receipt of merchandise with warehouse inspection approval.
4. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective (with proof). Return shipping charges are the responsibility of the customer.
5. You may use the shipping carrier most convenient for you as long as it’s a secure shipping method so that it can be tracked, such as certified mail through the United States Postal Service, UPS or FEDEX. *We are not responsible for items lost during shipping, and cannot process your return until the item is received.*

TO RETURN A PRODUCT, THE ABOVE CONDITIONS MUST BE MET. IN ADDITION, WE REQUIRE THAT ALL RETURNS FOLLOW THESE INSTRUCTIONS FOR PROPER PROCESSING:

1. Contact customer care by calling 1-800-380-4339 or e-mail returns@lunamedical.com to request a Return Authorization Number (RA).
2. Warehouse(s) must receive items within 15 days of an RA# being issued.
3. Contact customer care with tracking number.

Cancellation: If you decide to cancel your order after it has shipped the above return policy applies.

Please call us at 1-800-380-4339 or e-mail us at returns@lunamedical.com with any questions regarding our return policy.